Everyday, people call on the local fire department for help. The calls range from simple brush fires, to auto accidents with entrapment, to structure fires with children inside. The victims include the very young to the very old. The dangers the firefighter faces could bring about the loss of his own life. Seeing death and physical injuries often produce feelings of guilt or helplessness. This stress is reflected in the firefighter's family life and job performance. In this setting, the need for a chaplain is evident.
The administration, firefighters, paramedics, support staff, victims and victim's families daily experience crises in one way or another. A volunteer chaplain can help them handle the crises.